Technical Skills
💻 Systems Administration
Windows Server 2019
Active Directory (OU/GPO)
Office 365
Exchange 2019
VMware vSphere
Apple MDM
🛡️ Cybersecurity & Compliance
HBSS / Trellix Endpoint
Vulnerability Scanning
Remediation
Spam Filtering
Phishing Mitigation
⚙️ Enterprise Operations & Tools
ManageEngine Endpoint Central
DataDog Monitoring
Log Analysis
Package Deployment
Patch Management
KnowBe4 Security
🌐 Networking & Hardware
Firewalls
Enterprise Switches
Routers
Ubiquiti Networks
Windows 10/11
Remote Desktop (RDP)
PC Assembly
Work Experience
PC Support Technician I
Advanced Systems Development, Inc. (ASD)
- Resolve hardware, software, and remote connectivity issues across Windows workstations, network printers, and peripherals.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware, either in person, over the phone, or via remote desktop.
- Build, configure, and deploy standardized computer images and software application packages for end-users.
System Administrator
Cocopah Indian Tribe
- Managed core network infrastructure, including firewalls, enterprise switches, routers, and Windows Server 2019 environments.
- Administered system patching and vulnerability remediation across server and workstation endpoints using ManageEngine Endpoint Central.
- Orchestrated organization-wide cybersecurity training via KnowBe4 and configured email security filters to mitigate phishing risks.
- Monitored system health and virtualized infrastructure using VMware vSphere and DataDog to minimize downtime.
Computer Technician
Cocopah Indian Tribe
- Provided comprehensive technical support for PCs, peripheral hardware, local networks, and software applications across multiple departments.
- Collaborated in creating standard operating procedures (SOPs) and technical documentation to establish a centralized internal knowledge base.
- Configured, installed, and repaired IT assets to maximize performance and maintain high hardware reliability.
IT Tech Support
Beamspeed
- Provided technical support for Wireless/Fiber internet infrastructure and customer premise equipment (CPE).
- Diagnosed network layer issues and coordinated with field technicians to execute rapid issue resolution.
Lead CNA
Haven of Yuma
- Gained experience in planning, advisory, operational, and evaluative work related to patient care.
- Ensured the development and implementation of policies, procedures, standards, and methods to protect PII.
Certifications & Education
📜 Industry Certifications
ACTIVE CERTIFICATION
CompTIA Security+
ACTIVE CERTIFICATION
CompTIA A+
🎓 Education
Cibola High School
High School Diploma (GPA: 3.76 / 4.0)
Coursework & Activities: Computer Maintenance Program, CNA Program, Student Worker